Cancellation and Refunds
Cancellation and Refunds
Cancellation Policy for Tours, activities and airport transfers: For cancellations up to 10 days before tour, activity or transfer date there is no cancellation fee. For cancellations within 5 days of tour, activity or transfer date, we will charge a 50% cancellation fee. For cancellations within 48 hours of tour, activity or transfer date, we will charge a 100% cancellation fee. We cannot give any refund on no-shows for tours, activities or airport transfers. For large groups, please refer to your agent for the cancellation policy and booking requirements.
In order to confirm your reservation,we kindly request %20 of total price via Bank transfer. As soon as we receive your confirmation regarding above recommended itinerary,we will send you a Bank transfer request
As soon as we receive your deposite payment via Bank transfer, we will create your travel voucher and send you an email.
For remaining %80 of payment you will pay at our agency all will be paid 21 days before the start of travel
Cancelleatiom process for shore excursions
Shore excursions ( without flights) can be cancelled untill 72 hours before of arrival without any extra charges.( except hot air balloon ride and airplane tickets.) If the tours cancelled less than 72 hours of arrival % 100 of total tour cost will apply as No Show. Important. If the booking made through one of our local offices ex-Turkey that local rules and conditions apply as per the region purchased
Cancellation Policy for hotel accommodations
Up to two weeks before check-in date there will be no cancellation fee. If you cancel within 1 week of the check-in date we will charge a fee equal to 1 night accommodation. If you cancel within 48 hours of your reservation we will charge the full amount of your hotel reservation. We cannot give any refund on no shows for hotel accommodations.
Cancellation Policy for Flight Tickets
For cancellations up to one month before departure, we will charge a flight penalty of 10 Euros per ticket. From 1 week until 1 month before departure, we will charge a 30% cancellation fee. Within 1 week of departure, we will charge a 50% cancellation fee. We cannot give any refund on no-shows for flight tickets. Promotional fares offered by airlines are non-refundable, non-changeable. The above-stated policy applies only for Turkish Airline flights. For all other airlines, please contact us for their individual cancellation restrictions.
Pick up And Drop-Off
Pickup from and drop-off to other locations is available at extra charge. Customers are required to be in the reception of their hotel at the appointed time, if they fail to be there they are still charged the cost of the tour and are not entitled to any refund. Customers are generally picked up within 15 minutes of the appointed time.
In order to claim the right to a refund or change the booking, the cancellation must be done according to the rules described in Cancellations. No refunds are authorized for any trip that has already commenced.
CANCELLATION PROCESS FOR PACKAGE TOURS
Days before date of departure % of Entire Tour Cost
Between 31 and 45 days 35%
Between 15 and 30 days 50%
Between 7 and 14 days 80%
Between arrival and 5 days no show.